How do I change my EE pay as you go plan?
Summary of the Article
How do I cancel My EE pay as you go subscription – You can cancel your Subscription Pack at any time: log in to My EE or the My EE app, or call 150 from your EE phone and use our automated service.
How do I upgrade My EE plan – Swap your current phone for the latest model online, in-store or by calling 150 from your EE phone. To check online if you’re eligible for Upgrade Anytime: log in to My EE and go to the Upgrade Hub.
Can I keep My EE pay as you go number – Yes, enter your existing EE pay as you go phone number into the Contact Number field during the checkout and we’ll move your pay as you go phone number to your new pay monthly account.
How do I transfer my old EE number to my new EE SIM – Get your PAC code by calling your previous mobile provider. Activate your new SIM and keep the number that came with it handy. When you’re ready, follow the instructions to transfer your old number to your new EE plan.
How do I cancel my pay as you go SIM card – PAYG SIM cards are pre-payment and will only renew if you have credit. Simply don’t add any further credit and dispose of the SIM card.
Can I get a refund on EE pay as you go – You’ll have to pay for any usage before returning the phone. If you’re on pay as you go, we won’t refund any credit you’ve spent. If you’re on pay monthly, your final bill will include a charge for services used at your price plan rate.
Can you get an upgrade on pay as you go – A pay as you go upgrade allows you to upgrade your phone to a new handset while staying on your current pay as you go plan.
What number do I text EE for an upgrade – To upgrade anytime, text UP to 150 or call 150.
Can you change from pay as you go to contract and keep the same number – Yes, you can transfer your existing pay as you go phone number to a new phone, either contract or pay as you go, by requesting a Port Authorisation Code (PAC) from your current network provider.
How do I change my SIM card but keep the same number – Text your current provider to request a mobile PAC code. Contact your new network and give them the PAC code. Check if the SIM works in your phone and the new number has ported across.
How do I transfer my old number to my new plan – Tell the new provider you’d like to port your current phone number and provide the requested information. The faster and more accurately you do this, the quicker the porting process will take.
Questions and Answers
1. How do I cancel My EE pay as you go subscription?
You can cancel your Subscription Pack at any time by logging in to My EE or the My EE app, or by calling 150 from your EE phone and using our automated service.
2. How do I upgrade My EE plan?
You can swap your current phone for the latest model online, in-store, or by calling 150 from your EE phone. To check if you’re eligible for Upgrade Anytime, log in to My EE and go to the Upgrade Hub.
3. Can I keep My EE pay as you go number?
Yes, you can enter your existing EE pay as you go phone number into the Contact Number field during the checkout, and we’ll move your pay as you go phone number to your new pay monthly account.
4. How do I transfer my old EE number to my new EE SIM?
To transfer your old EE number to your new EE SIM, you need to get your PAC code by calling your previous mobile provider. Activate your new SIM and follow the instructions to transfer your old number to your new EE plan.
5. How do I cancel my pay as you go SIM card?
To cancel your pay as you go SIM card, simply don’t add any further credit to the phone. Cut up the SIM card and dispose of it.
6. Can I get a refund on EE pay as you go?
If you’ve spent any credit or have credit left on your pay as you go phone, we won’t refund it. However, if you’re on a pay monthly plan, your final bill will include a charge for the services used at your price plan rate.
7. Can you get an upgrade on pay as you go?
Yes, you can upgrade your phone to a new handset while staying on your current pay as you go plan.
8. What number do I text EE for an upgrade?
To upgrade anytime with EE Business, text UP to 150 or call 150.
9. Can you change from pay as you go to contract and keep the same number?
Yes, you can transfer your existing pay as you go phone number to a new phone, either contract or pay as you go, by requesting a Port Authorisation Code (PAC) from your current network provider.
10. How do I change my SIM card but keep the same number?
To change your SIM card but keep the same number, you need to text your current provider to request a mobile PAC code. Contact your new network and provide them with the PAC code. Check if the new SIM works in your phone and if the new number has ported across.
How do I cancel My EE pay as you go subscription
How do I cancel my pay as you go pack You can cancel your Subscription Pack at any time: log in to My EE or the My EE app. call 150 from your EE phone and use our automated service.
How do I upgrade My EE plan
Swap your current phone for the latest model online, in-store or by calling 150 from your EE phone. To check online if you're eligible for Upgrade Anytime: log in to My EE. go to the Upgrade Hub.
Can I keep My EE pay as you go number
Do I keep my number Yes, enter your existing EE pay as you go phone number into the Contact Number field during the checkout and we'll move your pay as you go phone number to your new pay monthly account.
How do I transfer my old EE number to my new EE SIM
How do I transfer my old number to my new EE planGet your PAC code. Call your previous mobile provider and ask for it.Activate your new SIM. In most cases your SIM card will be pre-activated.Keep the number that came with your new SIM handy.When you're ready.
How do I cancel my pay as you go SIM card
How can I cancel it PAYG SIMs are, by their nature, pre-payment and any packs you have selected will only renew if you have credit on the phone. Simply don't add any further credit to the phone. Cut it up & bin it.
Can I get a refund on EE pay as you go
You'll have to pay for any usage before you return the phone to us. If that's on pay as you go, we won't refund any credit you've spent or any left on your phone when it's returned. If that's on pay monthly, your final bill will include a charge for services used at your price plan rate.
Can you get an upgrade on pay as you go
What is a Pay as you go upgrade A Pay as you go upgrade allows you to upgrade your phone to a new handset and stay on your current Pay as you go plan.
What number do I text EE for an upgrade
150
To Upgrade Anytime with EE Business, text UP to 150 or call 150.
Can you change from Pay as you go to contract and keep the same number
Yes you can transfer your existing PAYG phone number to a new phone, either contract or PAYG. In order to do this you will need to request a Port Authorisation Code (PAC) from your current network provider.
How do I change my SIM card but keep the same number
How do I transfer my mobile numberText your current provider to request a mobile PAC code. A PAC code should be given to you immediately over the phone or within two hours by text.Contact your new network and give them the PAC code.Check the SIM works in your phone and the new number has ported across.
How do I transfer my old number to my new plan
Tell the new provider you'd like to port your current phone number, and they will let you know what details they'll need in order to port it. Set up your new account. Provide the requested information to your new service provider. The faster and more accurately you do this, the quicker the porting process will take.
Do you need to cancel Pay As You Go
I no longer need my Pay-As-You-Go plan. Do I have to cancel it No, you don't need to do anything. Your SIM will expire after 90 days of inactivity, so if you've any top-up credit remaining, use it or you'll lose it!
Is Pay As You Go being phased out
The telecoms giant announced it will axe its 'classic' PAYG and international sim cards for new customers, although existing ones will still be able to top-up. The move comes after Virgin Media announced it would be stopping PAYG.
How long does credit last on EE pay as you go
When does credit expire on EE PAYG Top up credit on EE will never expire so long as you use some of it at least every 270 days. Packs, which you buy with top-up, are bundles of data, minutes and texts you buy with your top-up – these will always expire in 30 days.
What is the EE cancellation fee
On EE, you'll need to pay a Remaining Contract Charge (early termination charge) when you end your contract during the minimum initial term. This is set at 96% of the remaining charges over your minimum initial term.
How do you qualify for an Upgrade
You'll generally need a credit score of 560 or higher to get an Upgrade personal loan. Keep in mind that you're not guaranteed to get a loan if you have a higher credit score than that; you'll need to meet Upgrade's other personal loan requirements, too, such as a stable income.
Can I Upgrade my EE SIM only after 3 months
Yes. If you decide you want a new phone and you are a new customer, you can upgrade once you've been on a SIM only plan for six months. If you've been on your plan for six months or more, you can upgrade from a SIM Only plan onto a phone plan at any time and we'll give you £20 off the price of the phone.
Can I change My EE upgrade
you can only change your plan once every 30 days, in line with the rules below. you can only move to plans within our current plan range. the data allowance must be the same or higher than your current plan. You can see what you're using now when you log in to My EE.
How do I know when I can upgrade EE
To find out if you're ready to upgrade:log in to My EE to see when you can upgrade for free.call 150 from an EE phone.text UP to 150 for free from an EE phone.if you're looking for a new device, follow the prompts to log in from our shop pages – you'll usually get a better price as you're already with EE.
How can I change my SIM network without changing my number
Steps to change your service provider without changing your phone number. The first step is to generate the UPC at the point of sale of the recipient operator. You need to text the word 'PORT' (case-insensitive) followed by a space, and the ten-digit mobile number that is to be ported to 1900.
Can I get a new SIM card with the same number EE
Switch to EE and keep your number (port number)
With a PAC you can transfer your number from one network to another. PACs are valid for 30 days from the date they're issued. When you join us, we'll send you a new EE SIM. We'll then transfer your existing mobile number to your new SIM.
Does changing your SIM card give you a new number
If you ever go this route, remember that getting a new temporary SIM card from a different carrier means getting a new plan and new phone number, too.
Do I need to cancel my phone contract before switching
This is important to keep in mind. If you are still under contract with your existing provider for either a SIM only deal or a phone-and-tariff contract, you will probably have to see the rest of your contract out before you can switch. You technically could pay the remaining months off.
Can I transfer my mobile number to the same network
To move your phone number from one network to another, you'll use something called a Porting Authorisation Code (or PAC Code for short). It normally takes one working day to transfer your phone number using a PAC Code and it's always free to do so.
What is the downside of pay as you go
High cost of minutes: Paying only for the minutes you use only saves you money if you're not making many calls. The rates are likely to be higher on pay as you go minutes, and that can add up if you're not careful. Phone selection: The range of available phones to choose from is likely to be limited.