How do I complain about Comcast internet?
Summary of the Article: How do I complain about Comcast internet?
Comcast is known for its bad customer service and consistently receives low ratings on the American Customer Satisfaction Index. The company has been reported to engage in bad business practices, such as unnecessary billing, hidden fees, outsized cancellation fees, and improper credit checks. If you need to report a problem with Comcast’s customer service, you can call their helpline at 1-800-XFINITY or 1-800-934-6489, or chat live on their website www.xfinity.com/support. Additionally, if you want to escalate service problems, you can visit xfinity.com/xfinityassistant and follow the steps provided.
Questions and Answers:
1. Does Comcast have bad customer service?
Yes, Comcast is notorious for its bad customer service and consistently ranks low on the American Customer Satisfaction Index.
2. How do I report a problem with Comcast customer service?
You can report a problem with Comcast customer service by calling their helpline at 1-800-XFINITY or 1-800-934-6489. Alternatively, you can chat with a representative on their website www.xfinity.com/support.
3. What are the bad business practices of Comcast?
Comcast has been reported to engage in bad business practices, including unnecessary billing, hidden fees, outsized cancellation fees, and improper credit checks.
4. How do I talk to a live person at Comcast?
To talk to a live person at Comcast, you can use the Xfinity app and click on the chat bubble icon in the upper right-hand corner. You can also use the Xfinity Home app and click on “Chat with an Agent” under the More tab. In the Xfinity Stream app, click on the person icon (Settings) and then select Xfinity Assistant.
5. How do I escalate service problems with Xfinity?
To escalate service problems with Xfinity, you can visit xfinity.com/xfinityassistant, type a message describing your issue, choose the option that best describes your situation, and click continue.
6. Can I sue Xfinity for bad internet?
Yes, you can sue Xfinity for bad internet service. You will need to file a case in the California Small Claims Court nearest to you.
7. How do you get straight to a representative?
To get straight to a representative, you can dial either 0, *, or # multiple times on some systems. Alternatively, you can say “I would like to speak to a person” or use keywords like “operator,” “agent,” or “representative.” Another option is to call a local branch for quicker assistance.
8. Is Comcast and Xfinity the same?
Yes, at their roots, Comcast and Xfinity are the same. Comcast is the parent company, and Xfinity is the brand for their TV, internet, and home phone services.
9. Does Comcast purposely slow down your internet?
Comcast has been known to deliberately throttle internet bandwidth on applications like Netflix and YouTube, despite claiming not to do so. There can be multiple reasons why Comcast might throttle your connection.
10. Has Comcast been losing customers?
Yes, Comcast has been experiencing customer losses. In a recent period, they lost over 600,000 video subscribers, surpassing the losses recorded in previous quarters.
Please note that the answers provided are based on personal experiences and opinions.
Does Comcast have bad customer service
They're already not thrilled with them and those two categories are routinely the lowest-rated on the American Customer Satisfaction Index. Comcast is among the lowest-rated large-scale broadband providers rated by the survey, scoring a 66.
How do I report a problem with Comcast customer service
Call them at 1-800-XFINITY or 1-800-934-6489 or chat live at www.xfinity.com/support. They'll be able to help you with most of your cable TV, WiFi, and internet service questions as well as help you with any buggy tech issues, or at least direct you to someone who can.
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What are the bad business practices of Comcast
The 2016 Consumer Reports' telecom service Ratings reported that Comcast was among the bottom dwellers in overall customer satisfaction. Frequent complaints about Comcast's service include "stuffing" bills with unnecessary services, hidden service fees, outsized cancellation fees and improper credit checks.
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How do I talk to a live person at Comcast
In the Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent. In the Xfinity Stream app, click Settings (person icon) on the top left and then Xfinity Assistant.
How do I escalate service problems with Xfinity
Report an IssueVisit xfinity.com/xfinityassistant.Type a message to let us know what your issue is.Choose the option that best describes your situation.Click Continue.Click Continue.
Can I sue Xfinity for bad internet
You can sue Xfinity in the California Small Claims Court nearest to you. Check out our How to File your California Small Claims Court Case article. Small Claims Court provides a public forum for quick, efficient, and affordable resolution of disputes.
How do you get straight to a representative
Things You Should KnowDial 0, *, or # multiple times. This can take you straight to an operator on some systems.Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”Call a local branch. Sometimes you can get a real person faster this way!
Is Comcast and Xfinity the same
Are Xfinity and Comcast the same thing At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.
Does Comcast purposely slow down your internet
Despite announcing that the company no longer throttles your connection, Comcast deliberately throttles your internet bandwidth on Netflix, YouTube, or other bandwidth-heavy apps. There are several reasons why Comcast might be throttling your connection.
Has Comcast been losing customers
Video subscriber losses reached 614,000 – more than the 512,000 it lost in the same period a year ago and higher than quarterly losses recorded across each quarter of 2021 and 2022. Comcast's domestic video base now stands around 15.52 million.
What is the fastest way to talk to a person at Xfinity
Quickest way to reach a live Xfinity representative
If you don't have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department, or to reach a live Xfinity representative: Call (800) 934-6489.
How do you file a complaint against Comcast with the FCC
Phone: 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275. Mail (please include your name, address, contact information and as much detail about your complaint as possible):
How do I talk to a supervisor at Xfinity
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address.
Why is my Xfinity internet so bad
There can be several possible reasons for the bad connection of Xfinity internet. It can be due to network congestion, local network outage, bandwidth restriction or excessive data usage. Manage your data usage on connected devices and contact ISP for local outages.
Is there a class action lawsuit against Xfinity
The Comcast class action lawsuit is brought on behalf of all Comcast customers in California who, from January 27, 2008 to the present, had their services suspended by Comcast and were charged for services not received during the period their services were suspended.
How do I talk to a real person customer service
Things You Should KnowDial 0, *, or # multiple times. This can take you straight to an operator on some systems.Say "I would like to speak to a person". Or, try "operator," "agent," and “representative.”Call a local branch. Sometimes you can get a real person faster this way!
What phone number is 800 934 6489
To locate an Xfinity Store or a Comcast Service Center near you, click here. Residential Sales: Visit xfinity.com. Call 1-800-XFINITY (1-800-934-6489)
What is the difference between Xfinity internet and Comcast internet
Xfinity and Comcast are the same thing. In fact, Xfinity and Comcast are different brands under the same umbrella if you will. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity.
Why did my Xfinity bill go up 2023
Even if you are on a Comcast Xfinity promotional rate, your bill will be going up! Why Because Comcast Xfinty is increasing the price of the sneaky fees, which can make up more than 40% of your bill now. The fees in the chart are up and above the monthly charge for TV service!!
Can I sue Comcast for slow internet
Yes, you can sue your internet service provider, but almost all ISP subscriber agreements require you to file any lawsuit in small claims court. If your dispute is over more than the amount that your local small claims court handles, you have to resolve it outside of the courts using a process called arbitration.
How can I tell if Comcast is throttling my internet
The most effective way to check if Comcast is throttling your connection is to run a speed test. Speed tests can be found online and are free of charge. If the test results indicate significantly lower download speeds than what you're subscribed to, it may indicate that Comcast is throttling your connection.
Will Xfinity lower my bill if I threaten to cancel
"Threatening to cancel will get you further than outright asking for a discount." So just say "I'd like to cancel my service please." You'll almost certainly be transferred to a "retention specialist" whose job it is to change your mind.
What are three of the six types of complaints you can make to the FCC
If you want to file a consumer complaint about the issue you are experiencing, go to consumercomplaints.fcc.gov and choose from the six category buttons under File a Complaint (TV, phone, Internet, radio, emergency communications, access for people with disabilities).
Does filing a complaint with the FCC do anything
By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.
How do I escalate service problems with XFINITY
Report an IssueVisit xfinity.com/xfinityassistant.Type a message to let us know what your issue is.Choose the option that best describes your situation.Click Continue.Click Continue.